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Welcome to IQOS Care

Device:IQOS ILUMA i PRIME.

IQOS ILUMA i PRIME
Device:Breeze Blue IQOS ILUMA i device and its charger, standing position

IQOS ILUMA i
Device:Breeze Blue IQOS ILUMA i ONE device, standing position

IQOS ILUMA i ONE
Device:A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME
Device:A moss green IQOS ILUMA device.

IQOS ILUMA
Device:A golden IQOS 3 DUO.

IQOS ILUMA ONE
Device:An illustration showing an IQOS 3.

IQOS 3 DUO
Device:An illustration showing an IQOS 3.

IQOS 3
Device:An illustration of IQOS 3 MULTI.

IQOS 3 MULTI
Device:An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
Blond girl with her gold IQOS kit in her hands

First steps
IQOS 3

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Self service troubleshoot_368x184.png

Self-diagnostics tool
IQOS 3

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Girl unpacking her IQOS device

Accidental Damage Coverage
IQOS 3

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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Girl smiling with an IQOS box in her hands

Rapid Replacement
IQOS 3

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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International assistance
IQOS 3

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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