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Welcome to IQOS Care

Device:IQOS ILUMA i PRIME.

IQOS ILUMA i PRIME
Device:Breeze Blue IQOS ILUMA i device and its charger, standing position

IQOS ILUMA i
Device:Breeze Blue IQOS ILUMA i ONE device, standing position

IQOS ILUMA i ONE
Device:A jade green IQOS ILUMA PRIME device and holder.

IQOS ILUMA PRIME
Device:A moss green IQOS ILUMA device.

IQOS ILUMA
Device:A golden IQOS 3 DUO.

IQOS ILUMA ONE
Device:An illustration showing an IQOS 3.

IQOS 3 DUO
Device:An illustration showing an IQOS 3.

IQOS 3
Device: Blue IQOS 3 MULTI holder

IQOS 3 MULTI
Device: White IQOS 2.4 PLUS charger and holder

IQOS 2.4 PLUS
Blond girl with her gold IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Girl unpacking her IQOS device

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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Girl smiling with an IQOS box in her hands

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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