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Welcome to IQOS Care

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

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Something we haven’t covered?

There are several ways you can reach us. Our customer care service is available for you on:
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 18:00

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Use our live chat

Chat to our IQOS Experts in real time. Just give them a message and they’ll say hello within seconds. 

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Facebook us

 We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. 

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Send us an SMS

 Chat to our IQOS Experts in real time.  Just give them a message and they’ll say hello within seconds. 

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Send us an email

 Write to us. Our inbox is never too full.

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No question is too small

 Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

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Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.