You can upgrade your previous IQOS generation device to IQOS ILUMA using our IQOS Exchange program. The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is only available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center or directly on iqos.com

Learn more about the IQOS Exchange Program following this link.

If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.

You can upgrade your previous IQOS generation device to IQOS ILUMA using our IQOS Exchange program. The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is only available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center or directly on iqos.com

Learn more about the IQOS Exchange Program following this link.

If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.

You can upgrade your previous IQOS generation device to IQOS ILUMA using our IQOS Exchange program. The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is only available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center or directly on iqos.com

Learn more about the IQOS Exchange Program following this link.

You can upgrade your previous IQOS generation device to IQOS ILUMA using our IQOS Exchange program. The IQOS Exchange Program allows you, as an IQOS CLUB member, to exchange, under certain conditions, your IQOS device purchased in Switzerland for a new IQOS device, using the IQOS exchange voucher you receive when returning your device. The IQOS Exchange Program is only available in our IQOS Boutiques and selected points of sale in Switzerland, via the IQOS Call Center or directly on iqos.com

Learn more about the IQOS Exchange Program following this link.

If your device is registered on your profile on iqos.com you can try our self-diagnostic tool, which can quickly identify and fix any problem you are having with your device. To use the self-diagnostic tool please follow this link.

If your device is not registered yet on your profile, you can try our different troubleshooting option following this link and select your device.

You can register your device on your profile on iqos.com in order to be able to use the self-diagnostic tool as well as other services.

If you are no longer using any of your IQOS device(s), you can return them to IQOS for free as part of the IQOS Device Take Back program. If you would like to purchase a new IQOS device, upgrading to our newest technology, you should participate in the IQOS Exchange program, not the Device Take Back program. Through the IQOS Exchange program you can receive a discount on the latest generation IQOS device, depending on your CLUB tier. Additionally for the IQOS Exchange program you have to return the full kit (holder+charger) whereas for the Device Take Back Program you can return holder or charger only. For more information about the IQOS Exchange program, please check the related Terms & conditions. 

Please make sure that the Sticks Collection bag is placed in the mailbox freely accessible by the postman. Ensure that the detachable yellow strip on the Sticks Collection bag is visibly hanging on the outside. Remember that the Swiss Post will collect the bag during the usual delivery of mail, from Monday to Friday.

Depending on the condition and the model of your device, we recycle it or give it a new chance: if the device is beyond repair, our recycling experts will break it down into its component parts. If it's still repairable, we refresh it and find a new owner.