Jun 3, 2019

Where can I buy HEETS abroad? Where can I find help if my IQOS stops working while I am abroad? You can find answers to all these on our new information page IQOS abroad.

Where can I buy HEETS abroad?

The countries where HEETS are available are shown on this map. Wherever you are travelling, you can also enquire with the respective customs administration about how many HEETS you are permitted to take into that country and buy the respective amount in Switzerland.

AMERICAS
Canada, Colombia, Curacao, Guatemala, Dominican Republic

EUROPE
Lithuania, Italy, Switzerland, Portugal, Romania, Monaco, Germany, Denmark, Netherlands, Greece, United Kingdom, Spain, Poland, Canary Islands, France, Czech Republic, Corsica , Slovakia, Slovenia, Bulgaria, Cyprus, Andorra, Croatia, Latvia, San Marino, Azores , Madeira, Hungary, Sweden, Albania, Bosnia Hercegovina

EEMA
Russia, Ukraine, Kazakhstan, Israel, South Africa, Serbia, Palestine, Armenia, La Reunion, Moldova, Dubai

ASIA
Japan, New Zealand, Korea, Malaysia

 

Information about international assistance

If your IQOS is no longer working during your trip and you need support, simply call our International Assistance +800 2559 2559* (or +41 21 547 88 88 if you have connection limitations*) and insert the indicator for your country (41 for Switzerland). 

*Some fees may apply, please consult your operator for more details.