Dispositivo IQOS ILUMA PRIME

Jul 2, 2024

How to Travel with Heated Tobacco Devices

You’ve packed. Your passport is in your right pocket. You’ve fed the cat, turned the lights off and locked the door. But wait a minute: can you bring your tobacco heating device to your chosen destination? Luckily, we’ve put together the ultimate guide on travelling with your tobacco heating device, where you’ll find everything there is to know about enjoying IQOS while on vacation. Sit back, relax and enjoy your next adventure with IQOS.

Preparing for travel with your IQOS tobacco heating device

Let’s start with the basics, the number one rule that applies wherever you’re heading to: charge your tobacco heating device. Running out of battery far from home is a bummer, so make sure you’re fully charged for the trip.
What if you drop your device while running to catch your connecting flight and now your IQOS is malfunctioning? No worries, we’re here for you. You can find dedicated support for your device in our customer support section, or, if you need to, you can call our IQOS International Assistance Line* on +800 2559 2559 or +41 21 547 88 88.
Are you fond of a particular consumable flavour? Make sure you have your favourite tobacco sticks ready before going abroad. Don’t forget, not all countries will have your preferred flavour or variant of heated tobacco sticks. To avoid running out or settling for something less satisfying, make sure you bring enough sticks for your trip. Just keep in mind the limitations on the quantity of consumables you may bring across the border, as indicated below.
And lastly: prepare for anything. You don’t know where your adventure will take you so consider getting accessories for your tobacco heating device that will help you whatever happens. For example, you can get an IQOS USB power adaptor and a charging cable that are compatible with different sockets. You can also get an IQOS case that can protect your device from scratches, dust or water. Or you can get a ceramic tray that can hold your used sticks.

Heated tobacco on holiday: how to choose the right tobacco heating device and accessories for your trip

Every vacation feels different, and so should your tobacco heating device. Depending on where you’re going, why not take a different tobacco heating device and accessory?
Take a relaxing beach holiday, for example, where the long-lasting battery of an IQOS ILUMA may come in handy. Did you know that an IQOS ILUMA battery will last for a full day?*
* Depends on personal consumption. Battery performance may vary over time.
How about a cultural city break instead? The IQOS ILUMA comes in a compact and sleek design that could fit perfectly into your pocket or bag. You can also choose from a variety of IQOS sleeves to match your outfit.
Ultimately, when deciding which IQOS to take on your travels, it can help to choose one that best suits your plans for the trip. One adult user’s ideal IQOS device can differ from another’s, so it can be useful to explore the variety of options available – helping you make a more informed decision on which device is better suited to you.

Essential packing checklist for travelling with IQOS

It’s not a real vacation if you don’t forget something at home. What’s it going to be this time? A charger? A book? Your favourite scarf? To help you make your holiday fuss-free, below is a handy checklist of all the essential items you need to pack when travelling with a tobacco heating device. Note, these are subject to different models of IQOS.

How to accessorise your IQOS tobacco heating device when travelling

One of the great features of IQOS is that you can accessorise it according to your style. In the mood for a change of colour? Want to add some flair? Just need to protect your device in a fun way? We’ve got you, and you can choose from a variety of options. Here are some ways to accessorise your IQOS device when travelling.
An accessory that will make you stand out is the outer wrap. You can choose from a variety of IQOS wraps that come in different patterns, textures and finishes.
But, most importantly, always protect your device with a case. You can choose from a range of IQOS cases that come in different shapes and sizes as well as with different features. Some cases have a magnetic closure, a belt clip or a wrist strap. Some cases can also hold your sticks or charger so that you can focus on relaxing wherever you are.

Travelling by plane from Switzerland with your IQOS tobacco heating device

Journey to the airport, heavy bags, check-in, gate number, overpriced sandwich before boarding. Now, we all know that travelling by plane is not always a smooth journey – that’s why we want to make it hassle-free with useful tips and guidelines on flying with your favourite tobacco heating device.

Taking IQOS on a plane

Pack your tobacco heating device and consumables in your hand luggage or carry-on bag. Many airlines may not allow you to pack a tobacco heating device in your checked luggage or hold baggage due to safety regulations. How many devices and consumables can you pack? We encourage you to double-check with the airline as regulations may differ from case to case.
Another useful thing to do is check whether you need to declare your tobacco heating device and consumables at the airport security checkpoint. You may be asked to show them to the security staff or put them in a separate tray for screening. You may also be asked to turn on your device to prove that it’s functional.

Using a tobacco heating device in an airport or on a plane

We know we’re stating the obvious here, but keep in mind that it’s very unlikely that you’ll be able to use your tobacco heating device inside the plane or in the airport terminal. You can use your device in designated smoking areas or IQOS lounges that are available in some airports. Wondering where you can find IQOS lounges? In 2023, these locations were the ones to look out for:

  • Dubai International Airport (DXB)
  • Istanbul Airport (IST)
  • Athens International Airport (ATH)
  • Zurich Airport (ZRH)
  • Milan Malpensa Airport (MXP)
  • Rome Fiumicino Airport (FCO)
  • Madrid Barajas Airport (MAD)
  • Lisbon Airport (LIS)
  • Kansai International Airport (KIX)
  • Mactan-Cebu International Airport (CEB)
  • Ninoy Aquino International Airport (MNL)

Travelling by boat, cruise or ferry with your tobacco heating device

Alright, Captain, you’ve decided to sail the open seas to reach your fabulous destination. We’re jealous. Do you know if you can use your tobacco heating device on board? It’s important to check with the boat or cruise company before you travel so you can be sure. The following tips will also help you to make the most of your journey.
First things first, pack your tobacco heating device and consumables in your hand luggage or carry-on bag. On many boats and cruises, you may not be allowed to pack a tobacco heating device or even consumables in your luggage due to safety regulations. Be sure to check with the boat or cruise company beforehand, and also make sure you find out how many devices and tobacco sticks you can take on board. Be sure to check whether you need to declare your tobacco heating device and consumables at the security checkpoint before boarding. You may be asked to show them to the security staff or put them in a separate tray for screening. You may also be asked to turn on your device to prove that it’s functional.
Be mindful that you may not be allowed to use your tobacco heating device inside the boat, cruise ship or ferry cabin, or in any enclosed area. Often, designated smoking areas or outdoor areas are the only permitted places to use tobacco heating devices. It’s always a good thing to check with the operator beforehand and ask the staff for directions when you’re on board.
Protect your tobacco heating device from water, salt and sand, as they can damage it or affect its performance. You can use an IQOS case that can protect your device from scratches, dust and water. You can also use a waterproof pouch or bag that can keep your device dry and clean. If your device gets wet, turn it off and do not use it until it’s completely dry.

Travelling by train with your tobacco heating device

Whether you’re riding the train to the next town over or taking an intercontinental train journey, there are a few useful guidelines to make sure you’ll have a smooth and enjoyable ride.
Pack your tobacco heating device and consumables in your hand luggage or carry-on bag. You may not be allowed to pack them in your luggage due to safety regulations, so as always, check with the train company beforehand. Similarly, we encourage you to double-check with the train service or company to find out how many tobacco heating devices and packs of sticks per person are allowed.
Security checkpoint? You may have to declare your tobacco heating device and consumables, but you’ll need to check with the train company beforehand.
Generally, using your tobacco heating device inside the train is not allowed. Some long-distance train operators have designated smoking areas or outdoor areas where you can use your IQOS – ask the staff for directions to find them.
Travelling with your tobacco heating device can be a rewarding and enjoyable experience if you follow some simple guidelines. Whether you’re flying, on a cruise or taking the train, double-check you can take your device, tobacco sticks and accessories with you, and then it’s up to you how you want to customise your heated tobacco essentials checklist. With IQOS, you can enjoy your heated tobacco experience wherever you go.

Using heated tobacco at your destination

So, you’ve travelled far and you’re finally ready to take off your shoes and relax. Unlike cigarettes, heated tobacco products have different qualities and experiences. For example, IQOS ILUMA leaves less smell on furniture and fabric than cigarettes.* As IQOS ILUMA produces less smell than cigarettes, it is less likely to bother people around you.** However, you should always check the local laws before taking and using your heated tobacco device abroad and respect the people around you. Some countries may have different rules for heated tobacco products, so make sure you’re aware of them before you travel.
* 93% agreement on less smell amongst 674 adult consumers in Japan and Italy, 2020–2021.
** 85% agreement amongst 674 adult consumers in Japan and Italy, 2020–2021.

How the weather and environment can affect IQOS and its heated tobacco sticks

Like many electronic devices, there are a few things to keep an eye on when using IQOS in certain weather and environmental conditions. Here’s how to get the best experience from your device, wherever you travel, and no matter the conditions.
Water damage: when travelling while it’s raining, or via boat, cruise, ferry or any other form of transport on water, you could protect your heated tobacco device and tobacco sticks from water damage by placing them in a waterproof container or bag.
Cold weather: if you’re in the snow for a winter break, it may be best to keep your heated tobacco device and tobacco sticks warm and dry. If your device or TEREA sticks get too cold, warm them up gradually before using them. A good thing to remember is that your IQOS LED light will flash white if the device gets too cold.
IQOS travel tip: in cold weather conditions, keep your device and TEREA sticks in an inside pocket close to your body. This could help keep them as warm as possible while you’re outside.
Hot weather: remember to keep your IQOS and TEREA sticks away from direct sunlight and heat sources. Avoid leaving your device or consumables in a car or any other enclosed space in direct sunlight. If your device or consumables get too hot, cool them down gradually before using them. A flashing white LED light is also a sign that your device is too hot and needs to cool down.
IQOS travel tip: don’t forget to register your IQOS for accidental damage cover to make sure you’re protected at all times.
Can you buy heated tobacco products abroad?
  • Are heated tobacco products sold in the country you’re travelling to? The first thing you need to check is if heated tobacco products are available for sale in the country you’re visiting. Not all countries have heated tobacco products in their markets, and even if they do, they may not have the same brands or varieties that you like. For example, IQOS is currently available in various markets around the world, but not all of them sell the same types of consumables and variants.
  • Customs and duty rules by country. Also, you need to be aware of the customs and duty rules that apply to your travel when it comes to taking heated tobacco products back home. Different countries have different personal allowances for taking goods back home from abroad without paying tax or duty on them. These personal allowances may vary depending on where you’re travelling from and what type of goods you’re bringing.
Interested in finding out more about personal allowances? Check the official website of your destination airport for further information.

Getting support for your tobacco heating device when you’re abroad

Luckily, it’s not common to have issues and need support for your IQOS while abroad. However, there are still some problems that could occur, including the following:

  • Running out of battery or charge for your device.
  • Running out of heated tobacco products or not finding them in your destination country.
  • Damaging or losing your device or consumables.
  • Having your device or consumables confiscated or seized by customs or other authorities.
  • Having your device or consumables malfunction or stop working properly.

If you want to minimise the chances of running into problems, the following may be useful:

  • charge your device before going out, and take a spare charger with you.
  • Take a supply of consumables (depending on the device you have) with you, or check online to see if/where you can buy them in your destination country.
  • Pack your device and consumables securely in your luggage and in adherence to any applicable travel regulations.
  • Check the rules and, if necessary, declare your device and products to customs, following their rules and regulations on how to do so.
  • Check your device and products regularly, and make sure you clean and maintain them properly.
If you’re having issues with your IQOS while travelling, visit the IQOS support section. If you require a replacement because your device is broken, get in touch with our International Assistance team using our free helpline. This service can be accessed from anywhere in the world, but replacement devices are only available if your IQOS device is sold in the country you’re visiting. If you’d prefer to get support in person, you can also check if there’s an IQOS store or service point near you for more information.
IQOS travel tip: remember to register your IQOS device before you travel so that you can get support when you’re away from home.

Troubleshooting while you’re on holiday FAQs

Sometimes, despite contacting customer service, you might still face some issues with your tobacco heating device that require more troubleshooting.

  • What happens if my tobacco heating device gets wet? If your tobacco heating device gets wet, you should turn it off immediately and dry it with a soft cloth. Do not use any heat sources, such as hairdryers, microwaves, ovens or direct sunlight, to dry your device, as this might damage it further. Do not try to use your device until it’s completely dry. If your device still does not work properly after it has dried, you should contact the manufacturer or the retailer for assistance.
  • What happens if I lose my tobacco heating device? Wallet, keys, phone. But wait, where’s my device? If you have an Android device, you may be able to locate your IQOS using the IQOS app, but this is only available in certain countries. Alternatively, if you have travel insurance that covers lost items, you should contact your insurance company and file a claim.
  • What happens if my tobacco heating device breaks? If your IQOS device breaks while travelling abroad, you should check if it is still under warranty and if your device is covered by the International Assistance programme in your destination country. If so, just pop in to your nearest IQOS store and our staff will be happy to fix it or replace it entirely.
Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children. See important information.
This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources. We make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.